Frequently Asked Questions

The RADIANT Glow LED Face Mask is a precision-dosed red and near-infrared light therapy device designed for at-home use. Unlike other masks that market wavelength (nm) as their primary feature, we focus on what clinical science actually measures — irradiance (mW/cm²) — the precise concentration of light energy reaching your skin.

With 180 LEDs delivering 40 mW/cm², it's FDA-Cleared, clinically studied, and priced at $119 — sitting between $30 Amazon white-labels and $400 clinical devices.

The mask features 180 medical-grade LEDs combining:

• Red light (630–660nm) — targets surface skin concerns, collagen, and fine lines
• Near-infrared (810–850nm) — penetrates deeper for inflammation, healing, and cellular repair

All 180 bulbs are active and emit the full spectrum — we do not dilute coverage with inactive LEDs.

The RADIANT Glow mask is battery-powered, giving you full freedom of movement during your sessions. No cords, no restrictions — just 7–10 minutes of hands-free treatment wherever you feel most comfortable.

All RADIANT Glow devices come with a 2-year manufacturer's warranty covering defects in materials and workmanship — including LED failure, battery issues, and structural defects under normal use.

To make a claim, contact support@radiantglow.com with your order number and a description of the issue.

The mask features 3 precision-dosed light modes, each software-controlled to deliver exactly the right dose every session:

• Mode 1 — Red only (630–660nm): Collagen, fine lines, and skin tone
• Mode 2 — NIR only (810–850nm): Deeper penetration for inflammation and healing
• Mode 3 — Red + NIR combined: Full spectrum comprehensive skin therapy

Irradiance (mW/cm²) measures the actual concentration of light energy reaching your skin — this is what clinical science measures to determine efficacy.

Most competitors market wavelength (nm), which only tells you the type of light — not how effectively it's delivered. A mask can use the right wavelength and still deliver too little energy, or too much and stress your skin cells.

RADIANT Glow delivers 40 mW/cm² — the clinically studied sweet spot the FDA has accepted for red light therapy devices (30–45 mW/cm² range).

Results vary by skin type and consistency of use. Most users report:

• 2–4 weeks: Improved skin tone, brightness, and texture
• 4–8 weeks: Visible reduction in fine lines and wrinkles
• 8–12 weeks: Noticeable improvement in collagen density and firmness
• Ongoing: Continued improvement with 3–5x weekly use

Red and near-infrared light absorb into your skin, clean up cell environments, and power up your cells' energy engines (mitochondria). This delivers:

• More collagen — the building block of skin, bones, and muscles
• Better blood flow — improving tone, texture, and wound healing
• Less inflammation — reducing redness, acne, and irritation
• Pain relief — for certain conditions

Yes — red light therapy is generally safe for all skin types and tones. However, do not use if you are:

• Pregnant, planning to become pregnant, or breastfeeding
• Diagnosed with Lupus erythematosus, photosensitive eczema, or Albinism
• Taking medications that cause photosensitivity
• Experiencing light-induced headaches or have genetic eye conditions

Consult your healthcare provider if you have any medical concerns before use.

Yes. RADIANT Glow is FDA-Cleared at both product and company level — one of only a handful of red light therapy brands with proper clearance across all products.

FDA-Cleared confirms the device has been reviewed and is safe and effective for its intended use.

• Standard US: 5–7 business days
• Expedited US: 2–3 business days
• Overnight US: 1 business day
• International: 7–21 business days

Orders are processed within 1–3 business days. A tracking email is sent once your order ships.

Yes — free standard shipping on all US orders over $150. Applied automatically at checkout when your order qualifies.

Yes — we ship to the US, Canada, UK, Australia, and select international destinations. International orders may be subject to customs fees and import duties, which are the customer's responsibility.

Contact us at support@radiantglow.com to confirm shipping availability to your country.

We offer a 90-day risk-free trial. If you're not satisfied for any reason, return within 90 days for a full refund.

• Item must be returned in original packaging
• Proof of purchase required
• Return shipping is the customer's responsibility unless the item is defective

To initiate a return, email support@radiantglow.com with your order number.

Once we receive and inspect your return, refunds are processed within 3–5 business days to your original payment method. Allow an additional 3–5 days for your bank to reflect the credit.

Contact us within 7 days of delivery at support@radiantglow.com with your order number, photos of the damage, and a description of the issue. We'll arrange a replacement or full refund promptly.

Yes — we offer a permanent 15% discount on all masks for patients with confirmed acne prescriptions. To qualify, submit your qualifying CPT code at checkout or contact us at support@radiantglow.com.

The following CPT code ranges qualify:

• 11102–11107 — Biopsies
• 11400–11646 / 17000–17315 — Lesion excision and destruction
• 12001–13160 / 11042–11047 — Wound repair
• 96900–96922 — Acne phototherapy and psoriasis treatment

RADIANT Glow for All is our social impact sub-brand. We direct 5% of pre-tax revenue to provide free masks and clinical light therapy trials to patients at Bwindi Community Hospital in Uganda — delivering world-class care at a fraction of Western costs.